What should the product look like if I want to return it?

To be eligible for a return:

• The item must be in original condition, unused, with all accessories

• Must include original packaging and proof of purchase

• Return shipping cost must be paid by the customer

• Items sent back without prior approval will not be accepted

Once your return is approved, you must send the product to the address we provide.
We recommend:

• Packing hearing aids securely with bubble wrap

• Using insured, trackable shipping

• Keeping the tracking number

We cannot accept damaged devices or be responsible for lost shipments.

After we receive and inspect your item, we will notify you regarding approval.
If approved, your refund will be processed within 10 business days.

For any return questions or to start a return request, email us at:
[email protected]