Why was I charged twice?

Sometimes you may see two charges on your bank statement, but in most cases, only one payment is actually captured.

✔ Why this happens:

• Your bank places a temporary authorization hold

• If the payment fails or is declined, the hold may still appear

• The duplicated authorization will automatically disappear within a few hours to a few days

✔ What you should do:

• Wait 24–48 hours for the pending amount to drop off

• Contact your bank if it does not clear automatically

• Reach out to us at [email protected] if you need help.
  
  
  

Rest assured—we do not charge your card twice.