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Exchange & Return

Last Update hace 7 meses

What is your return policy? Can I exchange an item? How do I return an item? What should I do if I receive a damaged or incorrect item?

Can I exchange an item?

Hearing aids are custom-programmed medical devices, so they cannot be exchanged once the sealed pack is opened.

Kala Matthew

Last Update hace 7 meses

 When Exchange is Possible

  • The hearing aid has a manufacturing defect, or

  • The device does not switch ON, and

  • The issue is reported within 15 days of receiving the product.

In such cases, our team will assist you with a replacement or exchange after verifying the issue.

When Exchange is Not Possible

  • If the hearing aid has been opened, used, or programmed

  • If the wrong product was ordered by mistake

  • If the issue is due to mishandling or damage after delivery

How to Request an Exchange

Email us at [email protected] with:

  • Your Order Number

  • A brief description of the issue

  • Photos or videos showing the problem

Our team will review your request and guide you through the next steps.

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