How do I return an item?
We have a 15-day return policy, which means you can request a return within 15 days of receiving your item.
Kala Matthew
Last Update 7 months ago
Important: Hearing Aid Return Rules
Hearing aids are customized medical devices that require pre-programming before use.
Therefore:
Once the sealed pack is opened, hearing aids become non-returnable.
Returns are only accepted if there is a manufacturing defect or
if the device does not switch ON, this must be reported within 15 days.
Before Requesting a Return
Please check the following:
Clean the tubes and earpieces
Insert new batteries/charge device
Ensure the device is switched ON
Ensure it is not set to Telecoil mode
If problems continue, contact us and we will help with troubleshooting or provide a Service Request Number if return is approved.
Return Conditions
To be eligible for a return:
The item must be in original condition, unused, with all accessories
Must include original packaging and proof of purchase
Return shipping cost must be paid by the customer
Items sent back without prior approval will not be accepted
Return Shipping
Once your return is approved, you must send the product to the address we provide.
We recommend:
Packing hearing aids securely with bubble wrap
Using insured, trackable shipping
Keeping the tracking number
We cannot accept damaged devices or be responsible for lost shipments.
Refunds
After we receive and inspect your item, we will notify you regarding approval.
If approved, your refund will be processed within 10 business days.
Contact Us
For any return questions or to start a return request, email us at:
[email protected]